From AI to ROI to EX: Freshworks' 2025 priorities are forming as 2024 losses decrease and revenues increase.
Nasdaq-listed software firm Freshworks reported a strong financial performance in 2024, posting a consolidated revenue of $720 million, marking a 21 percent year-on-year increase. The growth was fueled by a steady influx of new customers and a rising demand for its AI-driven solutions. The company’s operating profit rose significantly to $99 million, more than doubling from $44.5 million in 2023. Notably, 2023 was the first full year Freshworks recorded an operating profit since its public listing.
Sectoral Indices
| (USD) | Dec 2024 | Y/Y |
|---|---|---|
| Revenue | 19.46Cr | |
| Net income | -2.19Cr | |
| Diluted EPS | -0.07 | |
| Net profit margin | -11.26% | |
| Operating income | -1.2Cr | |
| Net change in cash | 22.92Cr | |
| Cash on hand | - | |
| Cost of revenue | 2.95Cr |
| (USD) | Sept 2024 | Y/Y |
|---|---|---|
| Revenue | 18.66Cr | |
| Net income | -3Cr | |
| Diluted EPS | - | |
| Net profit margin | -16.06% | |
| Operating income | -3.89Cr | |
| Net change in cash | 8.08Cr | |
| Cash on hand | - | |
| Cost of revenue | 2.98Cr |
| (USD) | Jun 2024 | Y/Y |
|---|---|---|
| Revenue | 17.41Cr | |
| Net income | -2.02Cr | |
| Diluted EPS | - | |
| Net profit margin | -11.59% | |
| Operating income | -4.38Cr | |
| Net change in cash | -15.78Cr | |
| Cash on hand | - | |
| Cost of revenue | 2.82Cr |
| (USD) | Mar 2024 | Y/Y |
|---|---|---|
| Revenue | 16.51Cr | |
| Net income | -2.33Cr | |
| Diluted EPS | - | |
| Net profit margin | -14.12% | |
| Operating income | -3.22Cr | |
| Net change in cash | -2.01Cr | |
| Cash on hand | - | |
| Cost of revenue | 2.59Cr |