Ola Electric has successfully implemented its Network Transformation and Opex Reduction Program, launched in November 2024. This initiative has led to a remarkable Rs 90 crores reduction in monthly operational expenses. As a result, the company has significantly improved operational efficiency, reducing its vehicle inventory days from 35 to 20 and cutting delivery times from 12 days to just 3-4 days. These operational changes have enhanced both cost-efficiency and the overall customer experience.

EBITDA Breakeven and Financial Impact

Following the successful implementation of the program, Ola Electric expects to achieve EBITDA breakeven for its automotive segment in Q1 FY26, with the financial impact of these initiatives expected to reflect starting from April 2025. The company’s stock saw a modest increase of 0.74%, reaching Rs 51.65 per share, as a sign of investor confidence in the ongoing transformation. This demonstrates Ola Electric’s strong focus on long-term financial stability and growth.

Vehicle Registration Processes Developed

In addition to cost reduction, Ola Electric has significantly improved its vehicle registration processes. The company reported a substantial increase in daily registrations, which now exceed 800 per day, surpassing the sales averages from January and February 2025. This progress reflects the company’s ability to scale operations quickly, ensuring faster delivery and making its electric vehicles more accessible to customers.

Despite operational successes, Ola Electric faced scrutiny from the Central Consumer Protection Authority (CCPA) regarding misleading advertisements and consumer rights violations. The company promptly responded with clarifications and highlighted its robust complaint redressal system. Ola Electric claimed to have successfully resolved 99.1% of the 10,644 complaints filed with the CCPA, demonstrating its commitment to resolving customer issues swiftly and efficiently.

The company’s claim of resolving 99% of consumer complaints was met with skepticism from comedian Kunal Kamra, who questioned whether the statistic meant that 99% of the bikes were functioning properly. Kamra’s jibe prompted a public debate on social media about the company’s customer service practices. Despite the criticism, Ola Electric remains focused on improving its service quality and addressing customer concerns, emphasizing its ongoing efforts to enhance customer satisfaction and build long-term trust.